HATTON ROCK | LIVE EVENTS & TOURING PRODUCTION
Effective date: 29 October 2026
Hatton Rock is a trading brand of Artisan Productions Ltd, company registration number 11599738, registered at 3rd Floor, 86–90 Paul Street, London, EC2A 4NE.
1. APPLICATION
1.1. These terms apply to production services supplied by Artisan Productions Ltd trading as Hatton Rock (“Hatton Rock”, “we”, “us” or “our”).
1.2. Services may include concert production, touring, theatre, church conferences, live performances, technical design, equipment, audio, lighting, video, staging, technical crew, transport and associated production services.
1.3. The “Client” is the promoter, production company, tour operator, artist representative, venue or other contracting party.
1.4. Hatton Rock may be contracted to provide complete technical production or individual departments.
1.5. Expressly agreed provisions in an accepted quotation, touring agreement or signed contract take precedence over conflicting standard terms.
2. QUOTATIONS AND CONTRACT FORMATION
2.1. Quotations are based on the technical specification, rider, itinerary, event dates, venue information, working hours and production requirements provided.
2.2. Equipment and personnel remain subject to availability until a booking is confirmed.
2.3. A contract is formed when the Client accepts the quotation and Hatton Rock confirms acceptance in writing.
2.4. Acceptance may be made by signed quotation, email or an agreed electronic approval process.
2.5. Material changes to venues, dates, routing, technical riders, crew or production requirements may result in revised charges.
2.6. The Client confirms that the person approving the booking has authority to enter into the agreement.
3. PAYMENT
3.1. All prices exclude VAT unless stated otherwise.
3.2. For bookings of £25,000 or less excluding VAT, a deposit of 25% is payable on confirmation.
3.3. For bookings exceeding £25,000 excluding VAT, a deposit of 50% is payable on confirmation. This replaces the standard 25% deposit.
3.4. The remaining balance is due no later than seven calendar days before the first scheduled production date, including preparation or installation dates where applicable.
3.5. Multi-date tours, production companies and approved trade clients may be offered alternative staged payments or credit terms by written agreement.
3.6. Hatton Rock may recover statutory late-payment interest, compensation and reasonable recovery costs on qualifying overdue business debts.
3.7. Material failure to pay may result in suspension of unperformed contractual services following appropriate notice, where permitted by law.
4. CANCELLATION
4.1. Cancellations must be provided in writing.
4.2. The standard cancellation schedule is:
• More than 365 days before the first contracted production date: no percentage-based cancellation charge, excluding reasonably incurred non-recoverable costs.
• 365 to 181 days: up to 40% of the agreed fee.
• 180 to 91 days: up to 60%.
• 90 to 31 days: up to 80%.
• 30 days or fewer: up to 100%.
4.3. These percentages are subject to the Company’s legitimate contractual loss, including properly committed costs and recoverable loss of profit, after reasonable mitigation, costs saved and recoveries.
4.4. The percentages are not automatic penalties.
4.5. For touring or multi-date productions, cancellation calculations shall consider the affected dates, shared production commitments, mobilisation and demobilisation arrangements, crew, equipment and transport costs.
4.6. Deposits and other payments shall be credited against the amount lawfully due, with any excess refunded.
4.7. Any separately negotiated cancellation arrangements shall be confirmed in writing.
5. TOURING SCHEDULES AND CHANGES
5.1. The Client shall provide accurate tour routing, venues, schedules, production contacts and access information.
5.2. Material amendments to dates, show times, rehearsal schedules, transport routing or technical requirements must be communicated promptly.
5.3. Hatton Rock shall assess the effect of changes on crew, equipment availability, logistics and associated costs.
5.4. Additional mileage, transport, accommodation, staffing, preparation or other costs may be chargeable where reasonably incurred and contractually recoverable.
5.5. The Client must provide the venue and production contacts necessary for effective coordination.
6. TECHNICAL SPECIFICATIONS AND RIDERS
6.1. The agreed quotation and technical specification define the contracted production services.
6.2. Technical riders must be supplied and approved within the agreed planning schedule.
6.3. Hatton Rock may substitute equipment with technically equivalent or superior alternatives, provided the agreed functionality is not materially compromised.
6.4. Material deviations from the agreed specification shall be discussed with the Client.
6.5. Additional technical requirements arising after confirmation remain subject to availability and may require additional charges.
7. VENUE FACILITIES AND ACCESS
7.1. The Client shall ensure each venue provides the agreed stage space, loading access, power infrastructure, structural facilities and working conditions.
7.2. Relevant noise restrictions, rigging capacities, venue rules, access limitations and technical restrictions must be disclosed in advance.
7.3. Unless expressly included within Hatton Rock’s scope, the Client is responsible for securing venue permissions, event licences, performance approvals and relevant facilities.
7.4. Loading areas, suitable parking, equipment storage and security arrangements must be provided as agreed.
7.5. Additional costs caused by materially inaccurate venue information or unavailable access may be recovered where reasonable and lawful.
8. CREW AND WORKING HOURS
8.1. Hatton Rock shall provide the technical personnel specified in the quotation.
8.2. Crew hours are based on the agreed production schedule.
8.3. Delayed loading, additional rehearsals, late running, extended performance times or delayed dismantling may incur additional charges.
8.4. The Client shall provide suitable welfare facilities, drinking water and agreed meals and refreshments.
8.5. Overnight accommodation, travel arrangements and subsistence responsibilities shall be agreed where applicable.
8.6. Tour schedules must allow for legal working arrangements, adequate rest and safe driving.
8.7. Hatton Rock may require schedule alterations where continuing work would create an unacceptable fatigue or safety risk.
9. EQUIPMENT AND SECURITY
9.1. Equipment remains the property of Artisan Productions Ltd or its suppliers.
9.2. Equipment must be operated and handled only by authorised personnel, except under an expressly agreed equipment-only arrangement.
9.3. The Client shall provide appropriate security where equipment remains installed or stored outside supervised operating periods.
9.4. The Client may be liable for loss or damage resulting from negligence, misuse or breach of contract, subject to applicable law.
9.5. Normal wear and tear and damage attributable to Hatton Rock’s own negligence or breach are excluded.
9.6. Any loss or damage must be reported promptly.
9.7. Equipment-only dry hire arrangements may be subject to The Gear House’s separate hire conditions.
10. OUTDOOR EVENTS AND WEATHER
10.1. The Client must identify outdoor production requirements before booking.
10.2. Appropriate weather protection, power infrastructure, site conditions and security must be provided as agreed.
10.3. Hatton Rock may suspend installation, operation or dismantling where weather or other conditions create unacceptable safety risks.
10.4. Such decisions shall be based on reasonable technical and safety assessments.
10.5. Weather-related cancellations, postponements and associated financial arrangements shall be determined by the applicable contract and law.
11. SPECIAL EFFECTS
11.1. Confetti, atmospheric effects, CO₂, pyrotechnics and other specialist effects are included only where expressly specified.
11.2. The use of effects is subject to venue permissions, applicable regulations, risk assessment and appropriately competent personnel.
11.3. Hatton Rock may refuse an effect or operating arrangement that cannot be delivered safely or lawfully.
11.4. The responsibility for securing venue approvals shall be agreed before operation.
12. TRANSPORT AND LOGISTICS
12.1. Transport charges are based on the agreed itinerary, loading arrangements, vehicle requirements and dates.
12.2. Changes to the route or schedule may affect transport and labour costs.
12.3. International touring arrangements, including customs, carnets, permits, work permissions, freight and accommodation, shall be allocated in writing before commencement.
12.4. Where arrangements fall outside Hatton Rock’s contracted responsibilities, they remain the Client’s responsibility.
13. HEALTH AND SAFETY
13.1. Hatton Rock shall comply with applicable health and safety requirements and provide appropriate assessments and method statements where required.
13.2. Promoters, Clients, venues and other contractors retain their own statutory duties.
13.3. Hatton Rock may suspend activities where an unacceptable risk exists.
13.4. No party may require personnel to undertake work contrary to applicable safety requirements.
14. SUBCONTRACTORS
14.1. Hatton Rock may engage suitably competent freelancers, technicians and specialist suppliers.
14.2. Hatton Rock remains responsible for its contracted services, subject to the agreement and applicable law.
14.3. Client-appointed contractors remain responsible for their separately contracted obligations.
15. FORCE MAJEURE
15.1. Neither party shall be responsible for failure or delay caused by extraordinary circumstances genuinely beyond its reasonable control, subject to applicable law.
15.2. The affected party shall notify the other promptly and take reasonable steps to mitigate disruption and loss.
15.3. Where possible, the parties shall consider revised performances, schedules or technical arrangements.
15.4. Where performance cannot continue, financial settlement shall take account of applicable law, work completed and properly recoverable costs or losses.
16. LIABILITY AND INSURANCE
16.1. Hatton Rock shall maintain insurance appropriate to its operations.
16.2. Clients and promoters should arrange suitable event cancellation, adverse weather, non-appearance and other relevant insurance.
16.3. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or other liability that cannot lawfully be excluded.
16.4. Each party remains responsible for legally attributable losses.
16.5. Any limitation of business liability is subject to applicable law.
17. INTELLECTUAL PROPERTY AND RECORDINGS
17.1. Original technical designs, drawings, documentation and production specifications created by Hatton Rock remain its intellectual property unless otherwise agreed.
17.2. The Client shall receive the expressly agreed usage rights, subject to payment.
17.3. Hatton Rock may document its technical installations and production work where lawful.
17.4. Recording or publishing identifiable performers, protected performances, confidential production details or third-party creative works may require additional permissions.
18. DATA PROTECTION
18.1. Personal information shall be processed under applicable UK data protection law and relevant privacy notices.
18.2. The parties shall protect personal information shared during production.
19. COMPLAINTS AND DISPUTES
19.1. Concerns should be raised promptly with the relevant production contact.
19.2. Written complaints should ideally be made within 30 days after the final contracted date, without restricting legal rights.
19.3. The parties shall attempt to resolve disputes in good faith.
20. GOVERNING LAW
20.1. These terms are governed by the laws of England and Wales.
20.2. The courts of England and Wales shall have jurisdiction over business disputes unless otherwise agreed.
21. COMPANY INFORMATION
HATTON ROCK
A trading brand of Artisan Productions Ltd.
Company Registration Number: 11599738
Registered Office: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE
Website: www.hattonrock.live